What is real?
Her voice was reassuring and gentle with a slight Shropshire accent as she guided me through the procedure. I was sure I recognised her from the last time I rang. But I know now that I was mistaken. I was ringing the doctor’s surgery for a routine appointment and I was not speaking to a person I was speaking to a robot working with AI. The same thing happened when I went on-line to see where my parcel was. It should have arrived yesterday, but I had a message to say that there was a problem and it had been returned to the sender. I went on their website to see what I should do. I could not see any guidance, so I went on a chat box and spoke to Andy. He was surely a ‘Bot’ but answered each of my questions precisely. ‘My parcel has not arrived.’ ‘We are sorry about this.’ ‘Can I have my money back?’ ‘We can arrange that.’ And so it went on, simple question and a simple answer ending in a confirmation email that my refund would be with me in 5-7 business days. No ...